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Privacy Statement

This Privacy Policy Statement details the approach that Carl F Groupco Limited takes to ensure the use of personal information from, and related to, our customers.

At Carl F Groupco Limited we use information collected online to develop and enhance the services we offer to you and to help us build our business. We take privacy issues seriously and are open about the way data is collected and used. This policy outlines the principles that we follow.

What data is collected and how is it used?

When you visit a Carl F Groupco Limited website, the only data that we capture is that submitted via email, by submission of a feedback form, completion of an order form, or by completing an order online using the Barclays ePDQ facility on one of our transactional websites. Such data is maintained only for so long as necessary in order to fulfil your feedback request or order, in accordance with UK business law.

When you register for a service provided by Carl F Groupco Limited you may need to choose a user name and password for authentication purposes. For administration purposes, we will also require you name, address, telephone number and email address. This may be used to send you information about your account and any Carl F Groupco Limited promotions. You may elect not to receive such promotions.

Is my personal information disclosed to Third Parties?

No. Carl F Groupco Limited does not sell, trade, lease or rent your personal information to others. The primary use that we make of personal information is to produce aggregate statistics about our customers, sales, traffic and related information but these statistics do not include any personally identifying information.

Is my personal information used for any other purposes?

From time to time Carl F Groupco Limited may employ other companies and individuals to work on our behalf. Examples of such work might include: sending e-mail and analysing data. Such agents have access to the personal information needed to perform their functions but may not use it for other purposes.

Our quality control department may contact you as part of our continuous quality development programme. Such calls will be made only to identify your experience of our services and to elicit your suggestions for improvement. You will be under no obligation to answer any such questions.

We may ask our market research partners to contact you by telephone as part of a survey of our services. You will be able to choose at the time whether or not you want to take part in any such survey.
If you use a Carl F Groupco Limited transactional or shopping service we will pass information necessary to complete your order to our payment partners, we do not store any credit card billing details this will be covered by our payment partner’s data protection policy.

How is personal privacy protected?

Carl F Groupco Limited is registered as a Data Controller with the Data Protection Registrar and uses up to date industry procedures to keep personal data as safe and secure as possible and to protect such data against loss, unauthorised disclosure or access. Please remember that you are responsible for protecting your password / user name and must not share or allow its disclosure to anyone.

Carl F Groupco Limited reserves the right to change this Privacy Policy and continued use of our services signifies your agreement to any changes. In the event of material changes you will be contacted by e-mail.