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01733 393330

Shipping & Returns

Shipping

Orders received where payment has been authorised by 2pm on a week day, goods will be delivered by the next working day in the UK mainland for stockable items, unless otherwise advised.

Deliveries made outside of the UK mainland and some areas of Scotland are subject to a delivery charge at cost, this will be determined based on your delivery postcode on checkout. These deliveries may take up to 3 working days.

A signature may be required on delivery.

Short deliveries and damaged goods must be signed as such on the carrier’s delivery note as per our terms and conditions.

Unfortunately, we are not able to deliver outside of the United Kingdom.


Returns & Replacements

  • 1. Returns will only be accepted within 30 days from the date of invoice.
  • 2. An official returns number must be obtained from Carl F direct prior to returning the goods or no refund will be given.
  • 3. Goods are to be returned at the customer's expense, with proof of receipt at Carl F direct
  • 4. Goods must be in resaleable condition, in original packaging, with all warranty/instruction/guarantee booklets.
  • 5. This does not affect your statutory rights.

If you wish to return an item to Carl F direct, please call our Sales Office who will aid you through the above steps and organise any replacements as required.

Tel: 01733 393330